Magenta Boutique has a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unworn, unused, and with tags attached. Please include the receipt or packing slip in the package.
Returns must be requested on our website to be eligible for a return. If your return is accepted, you will receive an email with instructions. Return labels are available upon request for a $10 fee deducted from your refund, or you can return at your own expense. The customer is responsible for return shipping costs. Original shipping costs are non-refundable.
Returns on items received after the allowed time period are final sale and will be shipped back to the customer at the customers expense.
Non-returnable items include items bought on sale or with any discount code of 15% off or more, as well as items bought with a gift card.
We do not offer exchanges. The fastest way to get the item you want is to return the original item and make a separate purchase.
Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If your item is defective, damaged, or you received the wrong item, please contact us immediately. We will evaluate the issue and help you out.
You have 24 hours from when you received an email confirmation that your order is ready for pickup, to bring it back for a refund.
GIFTING EXCHANGE POLICY
You have two weeks from the date of purchase to exchange your gift. To be eligible for an exchange, you must have the gift receipt.
Magenta Boutique is not responsible for any lost or stolen items/packages.
Thank you for choosing Magenta Boutique! If you have any further questions or concerns, please do not hesitate to contact us at Sales@dressmagenta.com